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Shipping

Each doll is individually unique and will be made especially for you.


We know that you'll love your Twig Kid but for any reason you are not satisfied, we offer a 30 day money back return. Exchanges are not included in this offer. 


The customer is responsible for all return shipping costs.


Shipping costs are reimbursed only if the item(s) arrives damaged. In that case, you will need to email a photo of the damaged item(s) within 2 days of delivery. Ship the item(s) back in it's original packaging.


Wholesale orders - No refunds on wholesale orders however, any item(s) damaged during shipping will be replaced within 7 days of delivery. 


We donate a portion of each sale to nonprofit environmental organizations even if it's returned!


Please return to:

Twig Kids

p.o. box 69423

Tucson, AZ 85737


email: sales@TwigKids.Co



Shipping & Returns

All orders, excluding expedited orders, are processed and shipped within 5 business days.


Free standard shipping -  Continental U.S. and Canada. 

Orders will deliver 4-7 days.


Expedited orders - (Only available for continental U.S. and Canada) includes a rush on product production and Delivery. Products will ship within 2-3 business days and delivers within 2-3 days.


International orders - Deliver between 2-6 weeks. 


All orders will receive an email confirmation that includes tracking information when the package ships.


We are not responsible for lost or stolen packages.

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